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At Legacy Marked, we are committed to providing efficient, reliable, and transparent delivery services to our customers across the United Kingdom. Please review the details below to understand how our shipping process works.
Order Processing and Delivery Schedule
Once you place an order on our website, our team begins processing it promptly. To help you plan your purchase, please review the following schedule:
Order Cut-off Time:
04:00 PM (GMT-07:00) Mountain Standard Time (Denver)
Orders placed after the cut-off time will be processed on the next business day.
Standard Shipping Handling Time
Standard Shipping Transit Time
Total Shipping Time (Handling Time & Transit Time)
Order Confirmation
After placing your order, you will receive an email confirmation containing your order number and purchase details.
Shipping Carrier
We work with trusted and reliable shipping carriers to ensure timely and secure delivery within the United Kingdom. These may include:
The carrier selected will depend on your location and the most efficient delivery method available.
Shipping Locations
We currently ship within the United Kingdom only. Orders outside this region are not accepted at this time.
Shipping Fees
All prices are listed in GBP.
Lost Packages
If your package is marked as delivered but you have not received it, please take the following steps:
If your package is officially declared lost, please contact us with your order number. We will offer a replacement or refund based on your preference.
Tracking
After your order is dispatched, a tracking number will be sent to your email address.
Delays
While we strive to meet all estimated delivery timelines, delays may occur due to:
If your order has not arrived within the expected timeframe, please contact our support team for assistance.
Return Window and Eligibility
Returns are accepted within 30 days of delivery, provided the following conditions are met:
Damaged or Defective Items
If your order arrives damaged or defective, please notify us within 48 hours of delivery and include the following details:
Based on the situation, we will arrange a replacement, exchange, or full refund at no additional cost.
Refund Process
Once we receive and inspect your return, you will be notified via email regarding the approval or rejection of your refund.
If approved:
Late or Missing Refunds
If you have not received your refund:
Non-Returnable Items
We do not accept returns under the following conditions:
Exchanges
We accept exchanges for eligible items within the 30-day return window.
Return Address
1111B S Governors Ave, STE 40478, Dover, Delaware 19904, United States
Method & Fees
Cancellation Policy
Orders may be canceled within 2 hours of purchase, provided the order has not yet been processed or shipped. After this period, cancellations may not be guaranteed.
Frequently Asked Questions
Yes. Frames arrive with pre‑fitted hangers and a wall‑fixing kit. Glazing is shatter‑safe plexiglass, so it’s lighter and safer than glass.
We dispatch in 4–7 working days, and provide Free tracked delivery.
Yes. If you're not completely satisfied, we’ll issue a full refund — no return required. Just contact us within 30 days.
If your frame arrives damaged, we’ll replace it.